This page explains what to confirm before ordering and what information to keep if you need delivery, return, or warranty support. Final commercial terms are still being documented and must be confirmed before purchase.

Before you place an order

Contact support@warmwithin.com to confirm the terms that apply to your model and destination, including:

• Service area, shipping charge, and any destination restrictions
• Estimated dispatch and delivery window
• Delivery method, unloading responsibility, and signature requirements
• Return eligibility, return window, condition requirements, and applicable fees
• Model-specific warranty coverage, exclusions, and claim procedure

Planning for delivery

Saunas are large products. Measure the delivery route from the unloading point to the final location, including gates, doors, stairs, corners, and overhead clearance. Confirm who is responsible for unloading, moving packages, assembly, site preparation, and packaging disposal before the shipment arrives.

When your order arrives

1. Inspect the exterior packaging before accepting the delivery.
2. Record visible damage on the carrier documentation where available.
3. Take clear photos of the packaging, labels, and affected components.
4. Keep all packaging and parts while the case is reviewed.
5. Contact support with your order number and the email used at checkout.

Returns

Do not send a product back without written return instructions. Eligibility may depend on the product condition, original packaging, installation status, timing, destination, and reason for return. Any confirmed shipping or handling costs will be provided before a return is authorized.

Warranty support

Coverage varies by model and component. For assistance, provide your order number, model, serial information if available, a description of the issue, and supporting photos or video. Installation, electrical, environmental, or maintenance conditions may be relevant to the review.